Recently, I found the Discover What's Next for Genesys Cloud roadmap webinar really useful.
It covered upcoming updates around GC Associate, MFA rollout, Genesys Cloud Copilot, Email, and the broader AI journey. I always find these roadmap sessions helpful because they give a good view of what's coming and what to start planning for.
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Phaneendra
Technical Solutions Consultant
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Original Message:
Sent: 04-23-2026 03:25
From: Rikke Knudsen
Subject: Recommend a good course or webinar you have taken within the last weeks
If you had to name a good course or webinar you've taken in the last weeks that you can recommend, what would it be?
For me it's been "revisiting" the Product Owner Foundation in Workday/LinkedIn Learning" how, was that... did I remember correctly?"
#CoffeeTalk
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Rikke Knudsen
Principal CX Advisory Consultant
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