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Recommend a good course or webinar you have taken within the last weeks

  • 1.  Recommend a good course or webinar you have taken within the last weeks

    Posted 04-23-2026 03:26

    If you had to name a good course or webinar you've taken in the last weeks that you can recommend, what would it be?

    For me it's been "revisiting" the Product Owner Foundation in Workday/LinkedIn Learning" how, was that... did I remember correctly?" 


    #CoffeeTalk

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    Rikke Knudsen
    Principal CX Advisory Consultant
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  • 2.  RE: Recommend a good course or webinar you have taken within the last weeks

    Posted 04-23-2026 06:16

    Hi Rikke,

    Great question. I really liked the Change Management for AI Adoption and the AI in Today's Contact Centers. Well structured and very relevant topics. 

    Thanks,

    Valentina 



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    Valentina Postelnicu
    CX Advisory
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  • 3.  RE: Recommend a good course or webinar you have taken within the last weeks

    Posted 04-23-2026 06:34

    100% agreed Valentina - I'm also a fan of these 2



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    Rikke Knudsen
    Principal CX Advisory Consultant
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    Original Message


  • 4.  RE: Recommend a good course or webinar you have taken within the last weeks

    Posted 04-23-2026 08:07

    I found the webinar on Genesys Cloud's Knowledge Fabric enjoyable, as it explained how this feature enhances AI-driven experience orchestration by connecting and contextualizing knowledge from multiple sources to deliver more accurate and dynamic responses.



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    Chantelle Fraser
    Senior CX Advisory Consultant
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  • 5.  RE: Recommend a good course or webinar you have taken within the last weeks

    Posted 04-24-2026 02:33

    I liked that one as well! Also I'm doing now Business User learning path - very nicely structured material for those who wants to become handy with Genesys Cloud.



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    Vasylyna Gumel
    Senior CX Advisory Consultant
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    Original Message


  • 6.  RE: Recommend a good course or webinar you have taken within the last weeks

    Posted 04-26-2026 01:26

    Oh I wanted to start that. Good one Lyna. 

    OA



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    Osen Akkemik
    Senior Director Customer Success EMEA
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    Original Message


  • 7.  RE: Recommend a good course or webinar you have taken within the last weeks

    Posted 04-25-2026 02:08

    Yes I agree Chantelle, I liked that one as well



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    Rikke Knudsen
    Principal CX Advisory Consultant
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    Original Message


  • 8.  RE: Recommend a good course or webinar you have taken within the last weeks

    Posted 04-24-2026 12:37

    The whole AI part in must-do learnings inside the Orchestrator path is also solid.



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    Vasylyna Gumel
    Senior CX Advisory Consultant
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  • 9.  RE: Recommend a good course or webinar you have taken within the last weeks

    Posted 04-25-2026 02:10

    Agreed Lyna, helped me a lot



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    Rikke Knudsen
    Principal CX Advisory Consultant
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    Original Message


  • 10.  RE: Recommend a good course or webinar you have taken within the last weeks

    Posted 04-25-2026 07:36

    Recently, I found the Discover What's Next for Genesys Cloud roadmap webinar really useful.

    It covered upcoming updates around GC Associate, MFA rollout, Genesys Cloud Copilot, Email, and the broader AI journey. I always find these roadmap sessions helpful because they give a good view of what's coming and what to start planning for.



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    Phaneendra
    Technical Solutions Consultant
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  • 11.  RE: Recommend a good course or webinar you have taken within the last weeks

    Posted 04-28-2026 06:53

    I'd recommend a recent webinar on Genesys Cloud's Knowledge Fabric. It gave a clear look at how AI-driven experience orchestration can be improved by connecting and contextualizing knowledge from multiple sources, leading to more accurate and dynamic customer interactions.

    The other one is AI in Today's Contact Centers which is very worthwhile and highly relevant to current industry trends.



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    Namrata Pujara
    Senior Project Manager
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