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  • 1.  Recommend a good course or webinar you have taken within the last weeks

    Posted 14 hours ago

    If you had to name a good course or webinar you've taken in the last weeks that you can recommend, what would it be?

    For me it's been "revisiting" the Product Owner Foundation in Workday/LinkedIn Learning" how, was that... did I remember correctly?" 


    #CoffeeTalk

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    Rikke Knudsen
    Principal CX Advisory Consultant
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  • 2.  RE: Recommend a good course or webinar you have taken within the last weeks

    Posted 12 hours ago

    Hi Rikke,

    Great question. I really liked the Change Management for AI Adoption and the AI in Today's Contact Centers. Well structured and very relevant topics. 

    Thanks,

    Valentina 



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    Valentina Postelnicu
    CX Advisory
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    Original Message


  • 3.  RE: Recommend a good course or webinar you have taken within the last weeks

    Posted 11 hours ago

    100% agreed Valentina - I'm also a fan of these 2



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    Rikke Knudsen
    Principal CX Advisory Consultant
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    Original Message


  • 4.  RE: Recommend a good course or webinar you have taken within the last weeks

    Posted 10 hours ago

    I found the webinar on Genesys Cloud's Knowledge Fabric enjoyable, as it explained how this feature enhances AI-driven experience orchestration by connecting and contextualizing knowledge from multiple sources to deliver more accurate and dynamic responses.



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    Chantelle Fraser
    Senior CX Advisory Consultant
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    Original Message


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