lfarinha | 2019-05-10 10:34:20 UTC | #1
Is there any possibility with an IMPLICIT grant to reconnect a disconnected user from a conversation?
The grant is from the original user that is now disconnected. We still have the token.
tim.smith | 2019-05-10 17:30:55 UTC | #2
Can you provide more information about your scenario and what you're trying to accomplish? A user's access token is generally unrelated to their participation in a conversation.
ruipgil | 2019-05-13 09:22:57 UTC | #3
Hi Tim,
We want to update the conversation draft and send the email, even after the user's disconnected. We get a 403 error when attempting to do this, while the token is still valid. Is it possible to reconnect the agent?
Thank you
tim.smith | 2019-05-13 13:37:14 UTC | #4
Once the agent participant has ended their segment on the email conversation and is no longer an active participant, they can no longer send emails as part of that conversation. You'll need to use POST /api/v2/conversations/emails to send new outbound emails. You can request new features at https://purecloud.ideas.aha.io/ideas.
tim.smith | 2019-05-13 13:38:18 UTC | #5
FWIW, a 403 response means that the access token is valid, but you're actively being denied access. A 401 response means that your access token is invalid.
system | 2019-06-13 13:49:30 UTC | #6
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