Nandkishor_Yadav | 2023-03-30 09:15:51 UTC | #1
Hello,
I am having an issue with the Platform API while retrieving recording metadata. When I try to retrieve metadata using the API, it is not returning all values from the metadata schema.
All I get is -
{ "id": "xxxxxxxxxx", "conversationId": "xxxxxxxxxx", "startTime": "xxxxxxxxxx", "endTime": "xxxxxxxxxx", "media": "audio", "annotations": [], "fileState": "AVAILABLE", "maxAllowedRestorationsForOrg": 100, "remainingRestorationsAllowedForOrg": 100, "sessionId": "xxxxxxxxxx", "region": "eu-west-1", "selfUri": "/api/v2/conversations/xxxxxxxxxx/recordingmetadata/xxxxxxxxxx" }
The meta data values that I am intersected in are file path, file name, duration as mentioned here:https://developer.genesys.cloud/forum/t/bulk-export-recordings-metadata-schema/16940/2
and in the image below.
Any guidance or suggestions would be greatly appreciated.
Thank you.
tim.smith | 2023-04-10 20:13:22 UTC | #2
If you believe the data being returned from the API is incorrect, please open a case with Genesys Cloud Care to investigate as we do not have access to your org's data via the forum.
Nandkishor_Yadav | 2023-04-11 15:55:01 UTC | #3
Hi, The data being returned is not incorrect. I am not getting some of the data at all. For example "name", "path" as per schema in above image.
tim.smith | 2023-04-11 17:25:15 UTC | #4
Nandkishor_Yadav, post:3, topic:19214
I am not getting some of the data at all.
It sounds like you are expecting there to be a value, but the data returned does not have the value you expect. That is a good example of data you believe to be incorrect.
system | 2023-05-12 17:25:31 UTC | #5
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 19214