Matthew_Raleigh | 2022-10-13 16:03:03 UTC | #1
Is there an API to pull the recording policy that was used in a conversation? Thanks in advance.
joey.verhasselt | 2022-10-18 17:03:04 UTC | #2
Hi Matthew,
The recording policies matched for a conversation are unfortunately not persisted to the recording record for accessibility via public API at this time. There is however an idea on Aha for this that Product Management is keeping track of for Recording Policy Improvements: https://genesyscloud.ideas.aha.io/ideas/WEM-I-748
Thank you, Joey Verhasselt
system | 2022-11-18 17:03:30 UTC | #3
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