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Registering Genesys Cloud as an External Service in Salesforce

  • 1.  Registering Genesys Cloud as an External Service in Salesforce

    Posted 06-05-2025 19:02

    ceej_vms | 2023-05-09 21:51:27 UTC | #1

    We want to leverage external services feature available in Salesforce flow builder to call Genesys Cloud API from our Salesforce org. In order to do so we set up an Oauth Client with the grant type = Code Authorization with the following redirect URIs whitelisted.

    On the Salesforce side - we're referencing that same OAuth to authenticate against Genesys Cloud

    I'm using the authorize endpoint URL generated from the Oauth client in Genesys https://apps.mypurecloud.com/admin/#/admin/oauth/authorizations/19876da3-de15-43ad-9a5b-08967fcbf7d5

    For the token endpoint - I'm using this https://login.mypurecloud.com/oauth2/token

    However when attempting to test the Oauth Initialization to redirect me back to my Genesys Cloud org from Salesforce it gives me the following error

    Because that fails - my auth callback URL test fails as well

    Am I using/referencing the correct authorize and endpoint URLs from Genesys in that Salesforce Auth. Provider config?


    system | 2023-06-09 21:52:11 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 19826