Pallavi | 2019-01-30 21:43:53 UTC | #1
Hi,
I am trying to create a new remote phone using .Net SDK and below is the JSON that is creating for my code to send to API.
{ "name":"testRemoteName", "description":"", "version":1, "dateCreated":"2019-01-30T11:31:22.893Z", "dateModified":"2019-01-30T11:31:22.893Z", "modifiedBy":"","createdBy":"","modifiedByApp":"","createdByApp":"", "site":{"id":"a48f3f72-28bd-4a55-949f-4552c23b17fb"}, "phoneBaseSettings":{"id":"d7a4483e-64a6-4459-88f1-b69affcd1d4e"}, "lines":[{"name":"line5", "properties":{ "stationlabel":{"value":{"instance":"line5"}}, "stationremoteaddress":{"value":{"instance":"2222222222"}}, "stationlineLabel":{"value":{"instance":"line5"}}, "station_lineKeyPosition":{"value":{"instance":1}}}, "edgeGroup":{"id":"813dbc91-0dd5-40a2-8675-89589ff0ac72"}, "lineBaseSettings":{"id":"22670ebb-18f9-4e18-8f24-8e7377426654"}}], "webRtcUser":{}}
New Phone is creating on the portal but remote address which is the phone number is not reflecting. Kindly suggest.
tim.smith | 2019-01-30 22:04:28 UTC | #2
What API are you calling? Please provide a correlation ID.
Pallavi | 2019-01-31 06:50:00 UTC | #3
I am using PostTelephonyProvidersEdgesPhones. Below is the command I am using to post my phone.
telephonyApi.PostTelephonyProvidersEdgesPhones(phone);
tim.smith | 2019-01-31 16:03:33 UTC | #4
It appears you are making the request correctly according to the documentation. Please open a case with PureCloud Care to investigate. It will be helpful to the Care engineer to note that you have confirmed on the dev forum that you appear to be making the request correctly and some service inside of PureCloud is not handling the request correctly.
Pallavi | 2019-02-01 05:32:01 UTC | #5
Could you please tell me where I can open a PureCoud care ticket?
tim.smith | 2019-02-01 14:04:20 UTC | #6
https://help.mypurecloud.com/articles/contact-purecloud-care/
system | 2019-03-04 14:04:21 UTC | #7
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