LRosa | 2018-11-29 21:51:58 UTC | #1
The PureCloud push topic we subscribe to is "v2.routing.queues.{id}.conversations", documented at https://developer.mypurecloud.com/api/rest/v2/notifications/available_topics.html. PureCloud does not have it listed in the schema, but when we looked at the events we were receiving there was an item called participants/chats/additionalProperties that looked like it could be used to store additional (potentially sensitive) information. Also, we do get the customer participant on all the queue notifications, so if there is any additional sensitive information there we will see it (name/phone/address and anything else they add in the future).
Is it possible to stop customer information (e.g., email, phone number, name, etc.) from being attached to notifications?
tim.smith | 2018-11-30 15:17:51 UTC | #2
I believe additionalAttributes are the participant attributes. There is no way to censor this data from the notification other than not setting that data on the participant. You can request new features at https://purecloud.ideas.aha.io/ideas.
system | 2018-12-31 15:17:36 UTC | #3
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