Mark_Heili | 2023-11-03 12:16:14 UTC | #1
We have a case where on certain days of the week there are Spanish speaking agents available, and if a caller would like to speak to one they can choose that option, and then the call will be transferred to the queue with a Spanish skill attached. The queue has both Spanish and no Spanish speakers, and we are looking to strip off the Spanish skill if non Spanish calls are getting answered sooner.
system | 2023-12-04 12:16:34 UTC | #2
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