Hello,We have our own survey system and we send a payload of conversation data to it.We use a trigger and workflow to collect conversation data using teh following API "/api/v2/conversations/${input.conversationId}" and we use a filter to only see participant data with a
"purpose == agent" "translationMap": { "participants-queueName": "$.participants[?(@.purpose == 'agent' && @.connectedTime)].queueName", "zdticketId": "$.participants[?(@.purpose == 'customer' && @.connectedTime)].attributes.ZD_SearchValue", "participants-startTime": "$.startTime", "participants-id": "$.participants[?(@.purpose == 'agent' && @.connectedTime)].id", "participants-nameid": "$.participants[?(@.purpose == 'agent' && @.connectedTime)].userId", "participants-endTime": "$.endTime", "participants-purpose": "$.participants[?(@.purpose == 'agent' && @.connectedTime)].purpose", "customerani": "$.participants[?(@.purpose == 'customer' && @.connectedTime)].address", "participants-name": "$.participants[?(@.purpose == 'agent' && @.connectedTime)].name", "participants-queueId": "$.participants[?(@.purpose == 'agent' && @.connectedTime)].queueId", "direction": "$.participants[?(@.purpose == 'customer' && @.connectedTime)].calls[0].direction" }
However, we have found that this participant data also contains Consult Data. We do not want consult data in the returned data as the customer would never have spoken to the consulted agent. If there an easy way using translation map filters to filter consults from the returned data? Hope this make sense.
Can you provide an example of a response that includes consult data? It might be easier to attach it as a .json file if it is large. Feel free to obscure anything sensitive, but don't change the shape of the data.
Heya, turns out it won't let me upload the file or post more because i'm a new user to the dev platform
You can go ahead an post the content to this page in a reply.
{
"id": "67343718-b601-4b5a-838a-cc3d76f46d41",
"startTime": "2023-07-25T10:25:39.669Z",
"endTime": "2023-07-25T10:27:24.312Z",
"address": "tel:XX",
"participants": [
{
"id": "9b0c77e0-d542-41ed-bcc1-21df9b1d06a5",
"startTime": "2023-07-25T10:25:39.669Z",
"endTime": "2023-07-25T10:27:16.407Z",
"connectedTime": "2023-07-25T10:25:39.752Z",
"name": "Mobile Number, United Kingdom",
"externalContactId": "66cb464e-64eb-4508-9a65-cb6a5fa05fc7",
"queueId": "44c18f93-571f-41fe-859d-24aebd122a46",
"queueName": "Paul Test 1",
"purpose": "customer",
"participantType": "External",
"address": "tel:XX",
"ani": "tel:XX",
"aniName": "Mobile Number, United Kingdom",
"dnis": "tel:XX",
"wrapupRequired": false,
"mediaRoles": [
"full"
],
"attributes": {},
"calls": [
{
"state": "terminated",
"initialState": "offering",
"id": "c510ab98-0c41-42fc-ba61-216fd8919a0d",
"direction": "inbound",
"recording": false,
"recordingState": "none",
"muted": false,
"confined": false,
"held": false,
"securePause": false,
"segments": [
{
"startTime": "2023-07-25T10:25:39.670Z",
"endTime": "2023-07-25T10:25:39.752Z",
"type": "System",
"howEnded": "Interact"
},
{
"startTime": "2023-07-25T10:25:39.752Z",
"endTime": "2023-07-25T10:27:16.407Z",
"type": "Interact",
"howEnded": "Disconnect",
"disconnectType": "peer"
}
],
"disconnectType": "peer",
"connectedTime": "2023-07-25T10:25:39.752Z",
"disconnectedTime": "2023-07-25T10:27:16.407Z",
"disconnectReasons": [],
"provider": "Edge",
"self": {
"name": "Mobile Number, United Kingdom",
"nameRaw": "",
"addressNormalized": "tel:XX",
"addressRaw": "sip:+",
"addressDisplayable": "unavailable"
},
"other": {
"name": "Leicester, United Kingdom",
"nameRaw": "",
"addressNormalized": "tel:XX",
"addressRaw": "sip:+",
"addressDisplayable": "unavailable"
},
"afterCallWork": {},
"afterCallWorkRequired": false
}
],
"callbacks": [],
"chats": [],
"cobrowsesessions": [],
"emails": [],
"messages": [],
"screenshares": [],
"socialExpressions": [],
"videos": []
},
{
"id": "924e9af0-9750-445c-a61d-00f35aa777e9",
"startTime": "2023-07-25T10:25:39.679Z",
"endTime": "2023-07-25T10:25:52.806Z",
"connectedTime": "2023-07-25T10:25:39.688Z",
"name": "Paul Test Inbound Flow",
"purpose": "ivr",
"participantType": "IVR",
"address": "sip:10a4531f-feff-4f04-90b6-3e9e3ab91c78AT127.0.0.1;language=en-GB;user=ivr",
"ani": "tel:XX",
"aniName": "Mobile Number, United Kingdom",
"dnis": "sip:10a4531f-feff-4f04-90b6-3e9e3ab91c78AT127.0.0.1;language=en-GB;user=ivr",
"wrapupRequired": false,
"mediaRoles": [],
"attributes": {},
"calls": [
{
"state": "terminated",
"initialState": "offering",
"id": "99eccb55-5d1f-46c5-8d4c-aebb35151f67",
"direction": "inbound",
"recording": false,
"recordingState": "none",
"muted": false,
"confined": false,
"held": false,
"securePause": false,
"segments": [
{
"startTime": "2023-07-25T10:25:39.680Z",
"endTime": "2023-07-25T10:25:39.688Z",
"type": "System"
},
{
"startTime": "2023-07-25T10:25:39.688Z",
"endTime": "2023-07-25T10:25:52.806Z",
"type": "IVR",
"howEnded": "Disconnect",
"disconnectType": "transfer"
}
],
"disconnectType": "transfer",
"connectedTime": "2023-07-25T10:25:39.688Z",
"disconnectedTime": "2023-07-25T10:25:52.806Z",
"disconnectReasons": [],
"provider": "Edge",
"peerId": "c510ab98-0c41-42fc-ba61-216fd8919a0d",
"uuiData": "1000001434",
"self": {
"name": "Leicester, United Kingdom",
"nameRaw": "Leicester, United Kingdom",
"addressNormalized": "sip:10a4531f-feff-4f04-90b6-3e9e3ab91c78AT127.0.0.1;language=en-GB;user=ivr",
"addressRaw": "sip:10a4531f-feff-4f04-90b6-3e9e3ab91c78AT127.0.0.1;language=en-GB;user=ivr",
"addressDisplayable": "unavailable"
},
"other": {
"name": "Mobile Number, United Kingdom",
"nameRaw": "Mobile Number, United Kingdom",
"addressNormalized": "tel:XX",
"addressRaw": "sip:+XX;user=phone",
"addressDisplayable": "unavailable"
},
"afterCallWork": {},
"afterCallWorkRequired": false
}
],
"callbacks": [],
"chats": [],
"cobrowsesessions": [],
"emails": [],
"messages": [],
"screenshares": [],
"socialExpressions": [],
"videos": []
},
{
"id": "52371b12-2dd9-4505-be9a-7d5dc845f4e5",
"startTime": "2023-07-25T10:25:52.818Z",
"endTime": "2023-07-25T10:25:55.469Z",
"connectedTime": "2023-07-25T10:25:52.831Z",
"name": "Paul Test 1",
"queueId": "44c18f93-571f-41fe-859d-24aebd122a46",
"queueName": "Paul Test 1",
"purpose": "acd",
"participantType": "ACD",
"address": "sip:44c18f93-571f-41fe-859d-24aebd122a46AT127.0.0.1;language=en-GB;src=http//edge-proxy.euw2.pure.cloud/connector/v1/organizations/603d28af-0c78-41a2-8b47-f90340772c0e/defaults/ivr/7881c4fb-8f85-4c5a-a17b-dff84d8c599b/defaultentrypoint.vxml;user=acd",
"ani": "tel:+447873619227",
"aniName": "Mobile Number, United Kingdom",
"dnis": "sip:44c18f93-571f-41fe-859d-24aebd122a46AT127.0.0.1;language=en-GB;src=http//edge-proxy.euw2.pure.cloud/connector/v1/organizations/603d28af-0c78-41a2-8b47-f90340772c0e/defaults/ivr/7881c4fb-8f85-4c5a-a17b-dff84d8c599b/defaultentrypoint.vxml;user=acd",
"wrapupRequired": false,
"mediaRoles": [],
"conversationRoutingData": {
"queue": {
"id": "44c18f93-571f-41fe-859d-24aebd122a46",
"selfUri": "/api/v2/routing/queues/44c18f93-571f-41fe-859d-24aebd122a46"
},
"priority": 100,
"skills": [
{
"id": "c18a6766-2e8a-43d7-9d98-3ff7bb118c68",
"selfUri": "/api/v2/routing/skills/c18a6766-2e8a-43d7-9d98-3ff7bb118c68"
}
],
"scoredAgents": []
},
"attributes": {
"ivr.Priority": "100",
"ivr.Skills": "c18a6766-2e8a-43d7-9d98-3ff7bb118c68"
},
"calls": [
{
"state": "terminated",
"initialState": "offering",
"id": "d4d5d6e8-a2ef-4ad1-8074-c915302ad713",
"direction": "inbound",
"recording": false,
"recordingState": "none",
"muted": false,
"confined": false,
"held": false,
"securePause": false,
"segments": [
{
"startTime": "2023-07-25T10:25:52.818Z",
"endTime": "2023-07-25T10:25:52.831Z",
"type": "Delay"
},
{
"startTime": "2023-07-25T10:25:52.831Z",
"endTime": "2023-07-25T10:25:55.469Z",
"type": "Interact",
"howEnded": "Disconnect",
"disconnectType": "transfer"
}
],
"disconnectType": "transfer",
"connectedTime": "2023-07-25T10:25:52.831Z",
"disconnectedTime": "2023-07-25T10:25:55.469Z",
"disconnectReasons": [
{
"type": "sip",
"code": 410,
"phrase": "Gone"
}
],
"provider": "Edge",
"peerId": "c510ab98-0c41-42fc-ba61-216fd8919a0d",
"self": {
"name": "Paul Test 1",
"nameRaw": "Paul Test 1",
"addressNormalized": "sip:44c18f93-571f-41fe-859d-24aebd122a46@127.0.0.1;language=en-GB;src=htt://edge-proxy.euw2.pure.cloud/connector/v1/organizations/603d28af-0c78-41a2-8b47-f90340772c0e/defaults/ivr/7881c4fb-8f85-4c5a-a17b-dff84d8c599b/defaultentrypoint.vxml;user=acd",
"addressRaw": "sip:44c18f93-571f-41fe-859d-24aebd122a46AT127.0.0.1;language=en-GB;src=https:edge-proxy.euw2.pure.cloud/connector/v1/organizations/603d28af-0c78-41a2-8b47-f90340772c0e/defaults/ivr/7881c4fb-8f85-4c5a-a17b-dff84d8c599b/defaultentrypoint.vxml;user=acd",
"addressDisplayable": "unavailable"
},
"other": {
"name": "Mobile Number, United Kingdom",
"nameRaw": "Mobile Number, United Kingdom",
"addressNormalized": "tel:XX",
"addressRaw": "sip:+XX;user=phone",
"addressDisplayable": "unavailable"
},
"afterCallWork": {},
"afterCallWorkRequired": false
}
],
"callbacks": [],
"chats": [],
"cobrowsesessions": [],
"emails": [],
"messages": [],
"screenshares": [],
"socialExpressions": [],
"videos": []
},
{
"id": "c1bcad1e-0fd7-4a20-b958-f1ac24596fa3",
"startTime": "2023-07-25T10:25:55.384Z",
"endTime": "2023-07-25T10:27:16.398Z",
"connectedTime": "2023-07-25T10:25:55.422Z",
"name": "XX",
"userUri": "/api/v2/users/85866064-d358-4c36-aa21-cd70efb36f1c",
"userId": "85866064-d358-4c36-aa21-cd70efb36f1c",
"queueId": "44c18f93-571f-41fe-859d-24aebd122a46",
"queueName": "Paul Test 1",
"purpose": "agent",
"participantType": "Internal",
"address": "sip:61e15bd95262df1b4b9ed9fe+nextplc1.orgspan.xxx@localhost",
"ani": "sip:XX@XX;user=phone",
"aniName": "Mobile Number, United Kingdom",
"dnis": "sip:61e15bd95262df1b4b9ed9fe+nextplc1.orgspan.xxx@localhost",
"wrapupRequired": true,
"wrapupPrompt": "timeout",
"wrapupTimeoutMs": 60000,
"wrapup": {
"code": "7fb334b0-0e9e-11e4-9191-0800200c9a66",
"name": "Default Wrap-up Code",
"notes": "",
"tags": [],
"durationSeconds": 2,
"endTime": "2023-07-25T10:27:18.679Z"
},
"mediaRoles": [
"full"
],
"alertingTimeoutMs": 15000,
"attributes": {},
"calls": [
{
"state": "terminated",
"initialState": "alerting",
"id": "1c9b412f-526c-4662-8081-dedf189d9211",
"direction": "inbound",
"recording": false,
"recordingState": "none",
"muted": false,
"confined": false,
"held": false,
"securePause": false,
"segments": [
{
"startTime": "2023-07-25T10:25:55.384Z",
"endTime": "2023-07-25T10:25:55.422Z",
"type": "Alert",
"howEnded": "Interact"
},
{
"startTime": "2023-07-25T10:25:55.422Z",
"endTime": "2023-07-25T10:27:16.398Z",
"type": "Interact",
"howEnded": "Disconnect",
"disconnectType": "client"
},
{
"startTime": "2023-07-25T10:27:16.398Z",
"endTime": "2023-07-25T10:27:18.679Z",
"type": "Wrapup",
"howEnded": "Disconnect",
"disconnectType": "client"
}
],
"errorInfo": {
"message": "session 1c9b412f-526c-4662-8081-dedf189d9211 is inactive for command cloud.command.disconnect",
"code": "error.ininedgecontrol.session.inactive",
"messageWithParams": "session {sessionId} is inactive for command {type}",
"messageParams": {
"sessionId": "1c9b412f-526c-4662-8081-dedf189d9211",
"type": "cloud.command.disconnect"
},
"details": [],
"errors": []
},
"disconnectType": "client",
"startAlertingTime": "2023-07-25T10:25:55.463Z",
"connectedTime": "2023-07-25T10:25:55.422Z",
"disconnectedTime": "2023-07-25T10:27:16.398Z",
"disconnectReasons": [],
"provider": "Edge",
"peerId": "c510ab98-0c41-42fc-ba61-216fd8919a0d",
"self": {
"nameRaw": "XX",
"addressNormalized": "sip:61e15bd95262df1b4b9ed9fe+nextplc1.orgspan.xxx@localhost",
"addressRaw": "sip:61e15bd95262df1b4b9ed9fe+nextplc1.orgspan.xxx@10.97.2.164;language=en-GB;user=station",
"addressDisplayable": "unavailable"
},
"other": {
"name": "Mobile Number, United Kingdom",
"nameRaw": "Mobile Number, United Kingdom",
"addressNormalized": "sip:+XX@XX;user=phone",
"addressRaw": "sip:+XX@XX;user=phone",
"addressDisplayable": "unavailable"
},
"afterCallWork": {
"startTime": "2023-07-25T10:27:16.398Z",
"endTime": "2023-07-25T10:27:18.679Z",
"state": "complete"
},
"afterCallWorkRequired": false
}
],
"callbacks": [],
"chats": [],
"cobrowsesessions": [],
"emails": [],
"messages": [],
"screenshares": [],
"socialExpressions": [],
"videos": [],
"screenRecordingState": "error",
"startAcwTime": "2023-07-25T10:27:16.398Z",
"endAcwTime": "2023-07-25T10:27:18.679Z"
},
{
"id": "76b008b1-8e3b-4564-b275-a5461f4f9e47",
"startTime": "2023-07-25T10:26:16.175Z",
"endTime": "2023-07-25T10:26:18.197Z",
"connectedTime": "2023-07-25T10:26:16.231Z",
"name": "Paul Test 2",
"queueId": "2407a555-a7f0-41a0-8c06-e3e791e7e102",
"queueName": "Paul Test 2",
"purpose": "acd",
"participantType": "ACD",
"address": "sip:2407a555-a7f0-41a0-8c06-e3e791e7e102AT127.0.0.1;language=en-GB;user=acd",
"ani": "sip:XX@localhost",
"aniName": "XX",
"dnis": "sip:2407a555-a7f0-41a0-8c06-e3e791e7e102AT127.0.0.1;language=en-GB;user=acd",
"wrapupRequired": false,
"mediaRoles": [],
"conversationRoutingData": {
"queue": {
"id": "2407a555-a7f0-41a0-8c06-e3e791e7e102",
"selfUri": "/api/v2/routing/queues/2407a555-a7f0-41a0-8c06-e3e791e7e102"
},
"priority": 0,
"skills": [],
"scoredAgents": []
},
"attributes": {},
"calls": [
{
"state": "terminated",
"initialState": "offering",
"id": "b1e4146f-7ada-451c-8153-9408ec16add3",
"direction": "inbound",
"recording": false,
"recordingState": "none",
"muted": false,
"confined": false,
"held": false,
"securePause": false,
"segments": [
{
"startTime": "2023-07-25T10:26:16.175Z",
"endTime": "2023-07-25T10:26:16.231Z",
"type": "Delay"
},
{
"startTime": "2023-07-25T10:26:16.231Z",
"endTime": "2023-07-25T10:26:18.197Z",
"type": "Interact",
"howEnded": "Disconnect",
"disconnectType": "transfer"
}
],
"disconnectType": "transfer",
"connectedTime": "2023-07-25T10:26:16.231Z",
"disconnectedTime": "2023-07-25T10:26:18.197Z",
"disconnectReasons": [
{
"type": "sip",
"code": 410,
"phrase": "Gone"
}
],
"provider": "Edge",
"peerId": "1c9b412f-526c-4662-8081-dedf189d9211",
"self": {
"name": "Paul Test 2",
"nameRaw": "Paul Test 2",
"addressNormalized": "sip:2407a555-a7f0-41a0-8c06-e3e791e7e102AT127.0.0.1;language=en-GB;user=acd",
"addressRaw": "sip:2407a555-a7f0-41a0-8c06-e3e791e7e102AT127.0.0.1;language=en-GB;user=acd",
"addressDisplayable": "unavailable"
},
"other": {
"name": "XX",
"nameRaw": "XX",
"addressNormalized": "sip:XX@localhost",
"addressRaw": "sip:XX@localhost",
"addressDisplayable": "unavailable"
},
"afterCallWork": {},
"afterCallWorkRequired": false
}
],
"callbacks": [],
"chats": [],
"cobrowsesessions": [],
"emails": [],
"messages": [],
"screenshares": [],
"socialExpressions": [],
"videos": []
},
{
"id": "aa39bd57-adb2-418e-a399-a1f103d49b62",
"startTime": "2023-07-25T10:26:16.408Z",
"endTime": "2023-07-25T10:27:10.420Z",
"connectedTime": "2023-07-25T10:26:18.195Z",
"name": "Partiticant Data to filter out",
"userUri": "/api/v2/users/ed0b4851-e328-4878-9fb4-3030c5e48c38",
"userId": "ed0b4851-e328-4878-9fb4-3030c5e48c38",
"queueId": "2407a555-a7f0-41a0-8c06-e3e791e7e102",
"queueName": "Paul Test 2",
"purpose": "agent",
"participantType": "Internal",
"address": "sip:61e15bf18b15da1b3c7bace1+nextplc1.orgspan.xxx;tgrp=b8c20a02-97e4-4c22-ba2f-528baf918d3d;trunk-context=nextplc1@localhost",
"ani": "sip:XX@localhost",
"aniName": "XX",
"dnis": "sip:61e15bf18b15da1b3c7bace1+nextplc1.orgspan.xxx;tgrp=b8c20a02-97e4-4c22-ba2f-528baf918d3d;trunk-context=nextplc1@localhost",
"wrapupRequired": true,
"wrapupPrompt": "timeout",
"wrapupTimeoutMs": 60000,
"wrapup": {
"code": "7fb334b0-0e9e-11e4-9191-0800200c9a66",
"name": "Default Wrap-up Code",
"notes": "",
"tags": [],
"durationSeconds": 14,
"endTime": "2023-07-25T10:27:24.312Z"
},
"mediaRoles": [
"full"
],
"alertingTimeoutMs": 15000,
"attributes": {},
"calls": [
{
"state": "terminated",
"initialState": "alerting",
"id": "7caf4325-325e-4544-9210-1ac167307889",
"direction": "inbound",
"recording": false,
"recordingState": "none",
"muted": false,
"confined": false,
"held": false,
"securePause": false,
"segments": [
{
"startTime": "2023-07-25T10:26:16.408Z",
"endTime": "2023-07-25T10:26:18.195Z",
"type": "Alert",
"howEnded": "Interact"
},
{
"startTime": "2023-07-25T10:26:18.195Z",
"endTime": "2023-07-25T10:27:10.420Z",
"type": "Interact",
"howEnded": "Disconnect",
"disconnectType": "client"
},
{
"startTime": "2023-07-25T10:27:10.420Z",
"endTime": "2023-07-25T10:27:24.312Z",
"type": "Wrapup",
"howEnded": "Disconnect",
"disconnectType": "client"
}
],
"errorInfo": {
"message": "session 7caf4325-325e-4544-9210-1ac167307889 is inactive for command cloud.command.disconnect",
"code": "error.ininedgecontrol.session.inactive",
"messageWithParams": "session {sessionId} is inactive for command {type}",
"messageParams": {
"sessionId": "7caf4325-325e-4544-9210-1ac167307889",
"type": "cloud.command.disconnect"
},
"details": [],
"errors": []
},
"disconnectType": "client",
"startAlertingTime": "2023-07-25T10:26:16.467Z",
"connectedTime": "2023-07-25T10:26:18.195Z",
"disconnectedTime": "2023-07-25T10:27:10.420Z",
"disconnectReasons": [
{
"type": "sip",
"code": 487,
"phrase": "Request Terminated"
}
],
"provider": "Edge",
"peerId": "1c9b412f-526c-4662-8081-dedf189d9211",
"self": {
"nameRaw": "XX",
"addressNormalized": "sip:61e15bf18b15da1b3c7bace1+nextplc1.orgspan.xxx;tgrp=b8c20a02-97e4-4c22-ba2f-528baf918d3d;trunk-context=nextplc1@localhost",
"addressRaw": "sip:61e15bf18b15da1b3c7bace1+nextplc1.orgspan.xxxAT10.97.49.141;language=en-GB;user=station",
"addressDisplayable": "unavailable"
},
"other": {
"name": "XX",
"nameRaw": "XX",
"addressNormalized": "sip:XX@localhost",
"addressRaw": "sip:XX@localhost",
"addressDisplayable": "unavailable"
},
"afterCallWork": {
"startTime": "2023-07-25T10:27:10.420Z",
"endTime": "2023-07-25T10:27:24.312Z",
"state": "complete"
},
"afterCallWorkRequired": false
}
],
"callbacks": [],
"chats": [],
"cobrowsesessions": [],
"emails": [],
"messages": [],
"screenshares": [],
"socialExpressions": [],
"videos": [],
"screenRecordingState": "error",
"startAcwTime": "2023-07-25T10:27:10.420Z",
"endAcwTime": "2023-07-25T10:27:24.312Z"
}
],
"recordingState": "NONE",
"divisions": [
{
"division": {
"id": "2d6f6a60-a800-4152-85e2-154ed2d603fa",
"selfUri": "/api/v2/authorization/divisions/2d6f6a60-a800-4152-85e2-154ed2d603fa"
},
"entities": [
{
"id": "7062d35a-aee8-45b4-9e9b-def58fe96bbf",
"selfUri": "/api/v2/flows/7062d35a-aee8-45b4-9e9b-def58fe96bbf"
},
{
"id": "7290fdf3-d160-4706-8ae6-cd90e3f00eaa",
"selfUri": "/api/v2/flows/7290fdf3-d160-4706-8ae6-cd90e3f00eaa"
},
{
"id": "44c18f93-571f-41fe-859d-24aebd122a46",
"selfUri": "/api/v2/routing/queues/44c18f93-571f-41fe-859d-24aebd122a46"
},
{
"id": "2407a555-a7f0-41a0-8c06-e3e791e7e102",
"selfUri": "/api/v2/routing/queues/2407a555-a7f0-41a0-8c06-e3e791e7e102"
}
]
},
{
"division": {
"id": "6828f7f9-bb02-4b95-a168-1deee407efbe",
"selfUri": "/api/v2/authorization/divisions/6828f7f9-bb02-4b95-a168-1deee407efbe"
},
"entities": [
{
"id": "85866064-d358-4c36-aa21-cd70efb36f1c",
"selfUri": "/api/v2/users/85866064-d358-4c36-aa21-cd70efb36f1c"
},
{
"id": "ed0b4851-e328-4878-9fb4-3030c5e48c38",
"selfUri": "/api/v2/users/ed0b4851-e328-4878-9fb4-3030c5e48c38"
}
]
}
],
"recentTransfers": [
{
"id": "82c49c75-c45e-4fc4-8caf-80db96b854fb",
"state": "Complete",
"dateIssued": "2023-07-25T10:25:55.309Z",
"initiator": {},
"modifiedBy": {},
"destination": {
"userId": "85866064-d358-4c36-aa21-cd70efb36f1c",
"address": "sip:XX@localhost"
},
"transferType": "Attended"
},
{
"id": "5844ce50-a0d8-4135-974a-bb6a47b0b95f",
"state": "Canceled",
"dateIssued": "2023-07-25T10:26:16.118Z",
"initiator": {
"userId": "85866064-d358-4c36-aa21-cd70efb36f1c"
},
"modifiedBy": {},
"destination": {
"address": "sip:2407a555-a7f0-41a0-8c06-e3e791e7e102@localhost"
},
"transferType": "Attended"
},
{
"id": "07a5e855-1dee-42bb-b34a-0ee5d4bd9718",
"state": "Complete",
"dateIssued": "2023-07-25T10:26:16.332Z",
"initiator": {},
"modifiedBy": {},
"destination": {
"userId": "ed0b4851-e328-4878-9fb4-3030c5e48c38",
"address": "sip:XX@localhost"
},
"transferType": "Attended"
}
],
"securePause": false,
"selfUri": "/api/v2/conversations/67343718-b601-4b5a-838a-cc3d76f46d41"
}
Two Agent Participants Agent who spoke to customer c1bcad1e-0fd7-4a20-b958-f1ac24596fa3 Agent who was consulted with aa39bd57-adb2-418e-a399-a1f103d49b62
I had to replace all the @ symbols with AT. And all the .com's with xxx - due to not being able to post more than 2 links in a post
Have you identified something in this object that we can use to tell if an agent was consulting with an agent instead of talking to the customer, or is that what you are asking me?
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.