KumariAAnkita | 2022-05-23 11:21:10 UTC | #1
We are trying replace predcitvie engagement and use instead database.set to send custom attribute from front end and get captured in conversation detail.
steps followed. 1.. add the new script example in our customized Rabobank messager widget (not using genesys default widget) (function (g, e, n, es, ys) { g['_genesysJs'] = e;
g[e] = g[e] | | function () { |
(g[e].q = g[e].q | | []).push(arguments) |
}; ge].t = 1 * new Date(); g[e].c = es; ys = document.createElement('script'); ys.async = 1; ys.src = n; ys.charset = 'utf-8'; document.head.appendChild(ys); })(window, 'Genesys', '[https://apps.mypurecloud.de/genesys-bootstrap/genesys.min.js', { environment: 'euc1', deploymentId: '37a797e2-0c93-4ae0-9391-xxxxx' });
- enable predictive engagement at messagner configuration and
disable genesys widget pop
- also added
Genesys("command", "Database.set", { messaging: { customAttributes: { subject: 'xyz', origin: 'RBB', productCluster: 'x', customerSegment:'y', contentSegment: 'retail', pageTitle: 'b', moduleName: 'o', pageUrl: 'm'}}});
but its not popping in the conversation detail
but if I use the Genesys default widget I can see the above information in the participant data
please help what is missing here ?
Angelo_Cicchitto | 2022-05-31 19:04:19 UTC | #2
Hello :wave: Since you are building your own messaging client, and not using the Messenger JS functions to "start" the conversation or send messages, then you will have to pass custom attributes via API directly. Check this link Inbound message with custom attributes in our Guest API documentation.
system | 2022-07-01 19:05:12 UTC | #3
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