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Report that shows agent didn't not answer interaction after alerting time out on a queue

  • 1.  Report that shows agent didn't not answer interaction after alerting time out on a queue

    Posted 06-05-2025 19:07

    GauravKapoor | 2023-03-14 09:41:26 UTC | #1

    Hi all,

    I want to check how many time the agent is not repsonding to the interaction due to alerting time out. Is there a report that will give this information.

    Regards, Gaurav Kapoor

    Eos_Rios | 2023-03-14 12:39:50 UTC | #2

    Reports are obsolete.

    Just run POST /api/v2/analytics/conversations/aggregates/query looking for the metric tNotResponding by UserId with whatever additional filters matter to you or add that metric to any performance view (Agent performance, for example) although its called "Alerted, No Answer" on those.

    GauravKapoor | 2023-03-15 10:12:40 UTC | #3

    Thank you Rios. That is helpful

    John_Carnell | 2023-03-27 17:09:59 UTC | #4

    This post was migrated from the old Developer Forum.

    ref: 18885



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