doagcdialogflowcx | 2023-08-12 09:05:12 UTC | #1
Hello. I'd like to know what are the API options to retrieve the transcript of a conversation
I have only found this endpoint:
/api/v2/speechandtextanalytics/conversations/{convId}/communications/{commId}/transcripturl
But this gives you an AWS URL, and fetching that in external apps leads to a lot of CORS issues. Isn't any other endpoint available for retrieving the transcript without "leaving" Genesys Cloud (=> relying on AWS resources)?
tim.smith | 2023-08-14 15:17:39 UTC | #2
That should be the correct endpoint.
doagcdialogflowcx, post:1, topic:21489
Isn't any other endpoint available for retrieving the transcript without "leaving" Genesys Cloud (=> relying on AWS resources)?
That is a Genesys resource; the Genesys Cloud services are built entirely in AWS.
doagcdialogflowcx, post:1, topic:21489
external apps leads to a lot of CORS issues
Please open a case with Genesys Cloud Care to report the lack of CORS headers as a bug. I doubt the behavior to prohibit all web apps from accessing the transcript files is intentional as the API resource allows CORS. In the meantime, you can implement a web proxy to apply the CORS headers so your web app can access the files.
system | 2023-09-14 15:17:52 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 21489