stephenh | 2019-01-14 02:09:58 UTC | #1
We have two problems, the most critical is that we are attempting to retrieve dual channel recordings with the voice from the two sources being different on each channel.
Once we have identified the Conversation we use: GET /api/v2/conversations/{conversationId}/recordings (Get all of a conversation's recordings) with max wait set at 5000 and format set to "NONE" (to get back Dual Channel - separated voices)
We get back the recording ID from the above API and submit both the recording ID and the conversationID to the GET /api/v2/conversations/{conversationId}/recordings/{recordingId} API with format being OGG_OPUS. we nominate that we want a download and the filename. WHAT IS RETURNED IS DUAL CHANNEL (yes) BUT BOTH CHANNELS ARE HAVING BOTH SIDES OF THE CONVERSATION.
If we use any of the other formats (WAV, MP#, OGG_VORBIS) we get back DUAL CHANNEL with the voice separated into different channels.
OPUS is the internal storage format of the recordings - please someone provide an example that shows the correct way to make the request or is this a BUG?
tim.smith | 2019-01-14 14:46:39 UTC | #2
Please open a case with PureCloud Care to investigate. This forum is specific to API usage questions and customization discussions. The specific audio content in a particular recording is outside of that scope.
system | 2019-02-14 14:46:39 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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