jlee | 2017-12-22 15:36:19 UTC | #1
Is it possible to call customers back and have the caller ID/Calling Party Number show the same number they dialed?
Example we have 2 numbers route to the same queue 555-555-5550 555-555-5551
The queue they route to has a Calling Party Number of 555-555-5552
A customer calls 555-555-5550, we need to call them back
When we click on calls and see what calls routed to everyone in that queue, when we dial them back the caller ID shows 555-555-5552 instead of 555-555-5550, the number they originally dialed.
Is that possible to do?
tim.smith | 2018-01-02 17:06:29 UTC | #2
This isn't currently possible, but I've added the feature request as CLDIG-I-226.
system | 2018-02-02 17:10:41 UTC | #3
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