ibrahimsincap | 2023-12-07 10:28:00 UTC | #1
Hi,
We have a flow in our IVR project in which our client wants to route, let's say %80 of the calls, to a menu and other %20 of the calls to another menu. I'm not sure if it's possible and I don't know how to do this so I felt the need to open a case.
PS: % will be dynamic parameter that will be retrieved form a data table on architect.
Practical case: 1- Customer goes into the flow (flow name is Customer Service Menu) 2- It comes to the point that checks the call percentage 3- If call percentage, which will be set in a data tabe, is other than 100, for example 80, %80 of the calls will go to the MENU1. 4- %20 of the calls will go to the MENU2.
This is not a queue seperation, just different menus in a flow.
Thanks in advance, regards.
MelissaBailey | 2023-12-07 14:48:49 UTC | #2
Use the Random function and check whether the value is <= your datatable value
system | 2024-01-07 14:49:18 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 23568