KasiaW | 2023-01-13 13:17:47 UTC | #1
Following up on the issue posted a few years ago. Has anyone else seen this performance? If so, how did you resolve?
https://developer.genesys.cloud/forum/t/salesforce-call-logs-not-showing-in-feed/7088?u=kasiaw
Our case: User picks up the phone call while on the Account Page in SFDC > agent Navigates to related/ existing Case> agent Disconnects the phone> Call log is not showing in Feed. Note that Logged Interaction is only showing under Case Related Activity History but not on a Case Feed.
Any feedback is much appreciated Kasia
system | 2023-02-13 13:17:53 UTC | #2
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