fransiska.hendra | 2025-01-07 02:02:50 UTC | #1
hi All,
Just wondering, if anyone can help with this
Salesforce recently announce JDK Locale Format Retirement and the Enable ICU Locale Formats https://help.salesforce.com/s/articleView?id=000380618&type=1
Just wondering if this affected integration between GC and Salesforce, eq if we use information from GC to write to Salesforce Activity Interaction.StartTime >> this will be written in ISO Date time is represented as an ISO-8601 string, for example: yyyy-MM-ddTHH:mm:ss.SSSZ.
with change happened in Salesforce, that Salesforce is retiring JDK format and enable ICU format, does it will reflect how Genesys Cloud sync to Salesforce, eq scenario below: When using one of the English locales such as English (United States) en_US, there is a comma between date and time. Example: 1/28/2008 4:30PM with JDK will be 1/28/2008, 4:30PM with the ICU locale formats. In the Salesforce Reports app, when you click on the Date column it sorts the field as date. However, after you export the report to Excel, it is considered as a text field. As a result, it sorts using "String" comparison, instead of “Date” comparison.
Appreciate for any advise.
Thanks Fransiska
system | 2025-02-07 02:03:45 UTC | #2
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