Jason_Hartley | 2025-01-13 15:40:45 UTC | #1
We are looking for a way to use "click to dial" in Salesforce and have the account information brought over to Genesys to be listed as a participant data on the interaction, currently if we dial in this format it's the same as if we just punch a number in with no additional information.
I do not have access to our Salesforce development, so looking to see if anyone had done this and what the process looks like.
system | 2025-02-13 15:41:01 UTC | #2
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