yuezhong | 2021-07-02 05:18:57 UTC | #1
Hi all
I have customer setup a Preview Outbound campaign in Salesforce (Always running), add 20 members into the campaign (10 record with timezone Sydney, 10 record with Timezone Perth, Sydney is 3 hours ahead Perth.).
The Callable Time Set
- (9am to 5pm for Sydney (local time),
- 9am to 5pm for Perth (local time).
The Contact is synced from Salesforce to Genesys at 8:45am and agent login.
The dialler campaign show called 20 records. (but it didn't dial any record), all 20 records have a completion code ININ-OUTBOUND-NOT-CALLABLE-TIME
(wait till 9:30, it never re-try any record).
Shouldn't the dialler wait for the callable time is met and select the record to dial. ?
it seems the dialler just go from top to bottom of the list, and mark the record with ININ-OUTBOUND-NOT-CALLABLE-TIME , never go back look the record again.
I tested without salesforce, manually create the campaign and upload the list in Genesys, the outcome is the same.
Can anyone explain to me if this is designed ? if so, how can we ensure the dialler wait for the time check is met, then dial the customer.
Thanks Yuezhong
John_Carnell | 2021-07-02 14:50:29 UTC | #2
Hi Yeuzhong,
Thanks for reaching out to us. This forum deals specifically with development questions related to our platform APIs and development tools. I would suggest that you cross-post this question to our Genesys Community Forum. You will have much better luck with your inquiry there.
Thanks, John Carnell Architect/Manager - Developer Engagement
system | 2021-08-02 14:50:35 UTC | #3
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
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