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  • 1.  Schedule callback API

    Posted 06-05-2025 18:18

    jsuser | 2020-12-09 07:20:32 UTC | #1

    Is there any API available to

    • schedule callbacks for specific user (not agent)
    • get scheduled callbacks list of that user
    • modify/cancel scheduled callback

    On our site, we have a section for schedule callback, when a user submits the schedule callback button it should call callback API to add that user and schedule a callback with the time specified by the user.

    For this, should I call contact list API first, /api/v2/outbound/contactlists and /api/v2/outbound/contactlists/{contactListId}/contacts

    then call conversation API to schedule callback /api/v2/conversations/{conversationId}/participants/{participantId}/callbacks

    How we get list of scheduled callbacks for that particular user and modify/cancel callback?

    Please help.

    tim.smith | 2020-12-11 15:15:17 UTC | #2

    schedule callbacks for specific user (not agent)

    For information about creating callbacks, see https://developer.mypurecloud.com/api/rest/v2/conversations/creating-scheduled-callbacks.html

    get scheduled callbacks list of that user

    Do an analytics detail query with these segment filter predicates:

          "predicates": [
        {
          "dimension": "mediaType",
          "value": "CALLBACK"
        },
        {
          "dimension": "segmentType",
          "value": "Scheduled"
        },
        {
          "dimension": "segmentEnd",
          "operator": "notExists"
        },
]

    modify/cancel scheduled callback

    You can't modify it, but you can cancel it by disconnecting the conversation.

    jsuser | 2020-12-17 06:56:02 UTC | #3

    Thanks for the reply, Is there any API available to get waiting call info(to let people know how many people you need to wait) ?

    system | 2021-01-16 05:21:41 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 9466



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