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  • 1.  Search External contacts

    Posted 06-05-2025 18:02

    TestUser | 2020-05-17 16:42:42 UTC | #1

    Hi

    I'm trying to use Purecloud data action to search for a external contact,

    contracts:

    { "type": "object", "properties": { "q": { "default": "20811019", "type": "string" } }, "additionalProperties": true }

    configuration:

    { "requestUrlTemplate": "/api/v2/externalcontacts/contacts", "requestType": "GET", "headers": {}, "requestTemplate": "{\"q\":\"${input.q}\"}" }

    Problem : though I'm passing Q value to search for particular external contact, I always gets the whole results.

    validated Request body :

    { "q": "20811019", "orgId": "ef1a1644-d3f5-4ee4-b39d-4c08f4c26a3d", "integrationId": "edc58e87-06f7-4092-95be-9dbef59e8c70", "rawRequest": "{\"q\":\"20811019\"}" }

    Response :

    { "entities": [ { "id": "73d19ce6-118c-4a60-831c-8ccd16e4cb53", "firstName": "15516169814", "middleName": "20873001", "lastName": "vip", "title": "", "modifyDate": "2020-05-17T16:35:11Z", "createDate": "2020-05-17T16:35:11Z", "surveyOptOut": false, "selfUri": "/api/v2/externalcontacts/contacts/73d19ce6-118c-4a60-831c-8ccd16e4cb53" } ], "pageSize": 20, "pageNumber": 1, "total": 1, "firstUri": "/api/v2/externalcontacts/contacts?pageSize=20&pageNumber=1", "selfUri": "/api/v2/externalcontacts/contacts?pageSize=20&pageNumber=1", "lastUri": "/api/v2/externalcontacts/contacts?pageSize=20&pageNumber=1", "pageCount": 1 }

    I have also tried below,

    { "requestUrlTemplate": "/api/v2/externalcontacts/contacts", "requestType": "GET", "headers": {}, "requestTemplate": "${input.rawRequest}" }

    Jason_Mathison | 2020-05-18 01:41:30 UTC | #2

    Based on the API explorer, it looks like the q=SeachKeywords should be part of the URL, not the body:

    https://developer.mypurecloud.com/openapi-explorer/index.html?openApiUrl=/swagger-schema/publicapi-v2-latest.json&host=api.mypurecloud.com&shareUrl=https://developer.mypurecloud.com%2Fdeveloper-tools%2F%23%2Fapi-explorer%3F#request0

    Note that you may need to use the URL encoding tools in your URL template.

    --Jason

    system | 2020-06-18 01:41:30 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 7814



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