Genesys Cloud CX - Beta HQ

Hi Community Members,

In August, 2023, we launched the sensitive data masking feature for English voice transcripts. This feature, on a best effort basis, redacts voice recordings and masks sensitive data in transcripts, such as PII and PCI entities. Additional information can be found here - Sensitive data masking Archives - Genesys Cloud Resource Center

Now we are extending language support to French and Italian voice transcripts.

If you would like to try out the Beta, please sign up using this form:

https://forms.office.com/r/MeQkaXuCAw

#BetaAnnouncement

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Anik Dey
Genesys - Employees
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Hello, 

do you know when is expected to have SPanish for this?

Hi Dario, we plan to support Spanish by end of September 2024.