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Session Metrics missing in conversations for Analytics Api

  • 1.  Session Metrics missing in conversations for Analytics Api

    Posted 06-05-2025 18:07

    Dileepkaranki | 2024-04-01 14:52:56 UTC | #1

    Hi Team, I have a query when conversation will not have session metrics. Could someone let me know all the possible cases. so that I can make changes in my code based on your suggestions. Api explorer url : https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-analytics-conversations--conversationId--details is attached for reference. I tried all the ways to get scenarios but not getting any information regarding it. It would be great if someone can guide in this topic and provide a solution or resolution.


    system | 2024-01-22 17:42:11 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 23836