ranjith888999 | 2023-03-06 13:02:24 UTC | #1
Hi Team,
I am trying to connect to Genesys Live Agent using Websockets with C#. When i am trying to connect its working fine in local but when deployed i am getting session not found as below ["{\"type\":\"response\",\"class\":\"string\",\"code\":4007,\"body\":\"Session not found\"}","{\"type\":\"response\",\"class\":\"SessionResponse\",\"code\":200,\"body\":{\"connected\":true,\"newSession\":true,\"readOnly\":false}}"] Can you let me know how to fix it.
Thanks
Angelo_Cicchitto | 2023-03-06 13:56:04 UTC | #2
Hi @ranjith888999 It's hard to tell based on the information provided, error codes and corrective actions are documented here: Either configure the existing session or start a new session.
Angelo_Cicchitto | 2023-03-06 14:25:49 UTC | #3
FYI, we also have other SDK that might be of interest:
- Web Messaging Java SDK: this is to build a custom client on Guest interface (customer-facing), somehow like a messenger/chat client
- Platform SDKs: these are to build authenticated clients (Agent/Supervisor/Admin) with auth/credentials
Depending on what you're trying to build, we also have Open Messaging APIs, if you're looking into more REST API approach for building server-side integration.
system | 2023-04-05 14:26:34 UTC | #4
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