cvaron | 2023-04-10 19:50:01 UTC | #1
In our current implementation we have a single wrap-up code. Anytime we are ending a call, the agent has to select the single value in the drop down. Is there a way to automatically select the wrap-up code?
Or even better, is there a way to avoid having the wrap-up dialog come up?
-Thank you in advance.
system | 2023-05-10 19:50:52 UTC | #2
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