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  • 1.  Share your feedback on navigation in the Agent Workspace!

    Posted 02-10-2026 07:19

    The UX Research team is looking for Agents, Supervisors and other people who actively use the Agent Workspace to provide feedback that will help us improve navigation in this area.

    If selected, you can take this quick test on your own time, and you will be rewarded for it.

    If you are interested, find more details and join here.

    Feel free to share this information with anyone in your team who fits the description. 

    Thank you for your continuous support!


    #NewFeatures
    #NowRecruiting


    #NewFeatures
    #NowRecruiting

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    Sujit Tulcidas
    Senior User Experience Researcher
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  • 2.  RE: Share your feedback on navigation in the Agent Workspace!

    Posted 02-14-2026 10:55

    cool



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    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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    Original Message


  • 3.  RE: Share your feedback on navigation in the Agent Workspace!

    Posted 20 days ago

    Was just reading a few of the discussion posts, and I just wanted to feedback that my customers have all a positive response to the changes on the UI.  It looks much more modern and very user friendly navigation.  Huge Kudos to the teams that were involved.  I think the biggest challenge was the timings for customers to implement the change management process for this.  



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    Gemma Alvarez
    Principal Customer Success Manager
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    Original Message


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