Abhijeet | 2020-04-07 08:31:47 UTC | #1
Hi Team,
I need to send my query on below end point for each user one by one on platform api to get below metrics "tSystemPresence", "tOrganizationPresence", "tAgentRoutingStatus"
https://api.mypurecloud.com/api/v2/analytics/users/aggregates/query
Is there any way to get these metric for all the users in one call only
Thanks,
Abhijeet Hivarkar
tim.smith | 2020-04-08 15:53:59 UTC | #2
You can specify multiple user ID predicates in the filter.
Abhijeet | 2020-04-12 11:03:18 UTC | #3
Ok Thanks,
I am also not able to get Offqueue Status from endpoint "/api/v2/analytics/users/aggregates/query'" where as I can see that i can get OffQueue from the endpoint "api/v2/analytics/users/details/query" for the same time interval values.
Why this is so? Any reason?
tim.smith | 2020-04-14 12:46:40 UTC | #4
The time for off queue is the interval time minus any other routing statuses, if present; It is not reported explicitly in the user aggregate query.
Abhijeet | 2020-04-14 12:52:56 UTC | #5
What it is meant by interval time?
tim.smith | 2020-04-14 13:05:33 UTC | #6
The user status aggregate query requires an interval in the request.
system | 2020-05-15 13:05:36 UTC | #7
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