Max_Gill | 2023-03-27 17:43:56 UTC | #1
We are creating a set of external "journey dashboards" that visualizes a Conversation's participants in a different way. Does Genesys allow the existence of 2+ customers on a single Conversation somehow?
I tried doing it as an agent but Genesys would always create another Conversation. I'm wondering if there is a hard rule in Genesys that prevents this OR this is possible via an API for some unique use-cases.
system | 2023-04-26 17:44:53 UTC | #2
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 19147