Genesys Cloud CX - Beta HQ

 View Only

Sign Up

  • 1.  Skills Based Dialing for Preview & Progressive Campaigns - Beta

    Posted 09-05-2023 15:41
    Edited by Matt Lawson 10-26-2023 11:20

    I'm excited to announce Beta availability for Skills Based Dialing for Preview & Progressive Campaigns.  Skills based dialing is a tool that will allow several campaigns to be merged into one with specific records assigned to a skill in the contact list.  Only agents with this skill will have the contact routed to them for outbound calls.  If there is not an agent available at the time the records comes up in the list, we will set it aside until an agent with the skill becomes available.

    Enrollment is now open through September 22nd...
    Click here to apply for the Skills Based Dialing for Preview & Progressive Campaigns Beta beta.

    Beta is planned to start September 20th and extend through the end of October (and possibly further).  Once accepted to the Beta, Genesys will enable Skills Based Dialing for Preview & Progressive for your organization when the Beta goes live.  We'll also provide a user guide, and add you to our private Beta community for sharing learnings and feedback.

    Thank you and we're looking forward to your participation!

    Chad McCormick
    #BetaAnnouncement

    ------------------------------
    Chad McCormick
    Genesys - Employees
    Senior Product Manager, Outbound Solutions
    AZ, United States
    ------------------------------



  • 2.  RE: Skills Based Dialing for Preview & Progressive Campaigns - Beta

    Posted 09-12-2023 10:15

    Hi Chad,

    Long time, no speak! I hope all is well with you.

    Anyway, this is excellent news, and very much anticipated. Can I ask if, when this goes GA (or at some point in the future), Power and Predictive modes will support Skill-Based dialing? As you know, this was a very popular feature in PureConnect, so....

    Thanks!



    ------------------------------
    Paul Simpson
    Eventus Solutions Group
    ------------------------------



  • 3.  RE: Skills Based Dialing for Preview & Progressive Campaigns - Beta

    Posted 09-14-2023 12:35

    Hey Paul,

    We are going to release this in two phases so Power/Predictive modes will be a separate effort that we'll likely start beginning of next year.  The idea being we want the core functionality and associated views and real time information out in the wild to make sure that's up to par before tackling the more challenging task of reducing abandons for the higher paced modes.



    ------------------------------
    Chad McCormick
    Genesys - Employees
    Senior Product Manager, Outbound Solutions
    INUnited States
    ------------------------------

    Original Message


  • 4.  RE: Skills Based Dialing for Preview & Progressive Campaigns - Beta

    Posted 09-14-2023 12:39
    Edited by Paul Simpson 09-18-2023 14:49

    Thanks, Chad!

    That is good news to hear!



    ------------------------------
    Paul Simpson
    Eventus Solutions Group
    ------------------------------

    Original Message


  • 5.  RE: Skills Based Dialing for Preview & Progressive Campaigns - Beta

    Posted 08-16-2024 15:10

    Hi Chad, 

    Following up here. Last Sept, you stated that "Power/Predictive modes will be a separate effort that we'll likely start beginning of next year." We are trying to use such a feature for our power dialing campaigns, and seems like we are still unable to do so. Are we missing something?

    Thanks!

    Ying



    ------------------------------
    Ying Chow
    Atticus
    ------------------------------

    Original Message


  • 6.  RE: Skills Based Dialing for Preview & Progressive Campaigns - Beta

    Posted 10-25-2023 13:14

    Hi Chad 

    quick question - is the BETA still open for applications / open - i have signed up one of my clients who is really keen

    also - once on BETA - assume they can retain the function ahead of it going GA - with the caveat of no major issues 

    Thanks


    Annabelle



    ------------------------------
    Annabelle Goymer
    IP Integration Limited
    ------------------------------



  • 7.  RE: Skills Based Dialing for Preview & Progressive Campaigns - Beta

    Posted 10-25-2023 13:24

    Yes, I believe I already approved.  Confirm that current functionality will be retained with the caveat you mentioned.

    Thanks

    Chad



    ------------------------------
    Chad McCormick
    Genesys - Employees
    Senior Product Manager, Outbound Solutions
    INUnited States
    ------------------------------

    Original Message


  • 8.  RE: Skills Based Dialing for Preview & Progressive Campaigns - Beta

    Posted 10-26-2023 12:22

    amazing thanks 



    ------------------------------
    Annabelle Goymer
    IP Integration Limited
    ------------------------------

    Original Message


  • 9.  RE: Skills Based Dialing for Preview & Progressive Campaigns - Beta

    Posted 11-23-2023 09:49

    Hello, can we still join? 

    Thanks.



    ------------------------------
    Jesica Poliszczuk
    Hy Cite Enterprises, LLC
    ------------------------------



Related Content