Chris_Dalziel | 2022-08-25 15:08:07 UTC | #1
Hello, I am configuring Web Message flow that has a Send Response message then goes to a task that asks for the customers First name only. The issue is I have a Slot type setup that accepts first name but it is reading the customers first input when they activate the snippet, for example, customer types "hello" then gets the "send response" message then flow goes to BOT with my SLOT TYPE and my slot type reads the "hello" as the customers first name. I've tried putting "Wait" in front and moving BOT to a "Call TASK" but nothing seems to work.
Angelo_Cicchitto | 2022-08-29 10:40:40 UTC | #2
Hello Chris, Depending on the type of "Call Bot" action you are using, there should be a "Bot Input Text" parameter which is automatically set to Message.Message.Body which would propagate end-user's initial message to the Bot: you could try to set this to No Value from within your Architect flow invocation, which could solve your problem.
Chris_Dalziel | 2022-08-29 14:18:03 UTC | #3
Thank you Angelo, that worked perfectly.
system | 2022-09-28 14:18:06 UTC | #4
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