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SMS Integrations with 3rd Party Providers

  • 1.  SMS Integrations with 3rd Party Providers

    Posted 06-05-2025 19:21

    andode | 2021-06-30 11:55:51 UTC | #1

    We are trying to have Sinch SMS API / HTTP connection to work inside Genesys PC. I cannot find a detailed description or answer to this question anywhere


    John_Carnell | 2021-06-30 18:22:07 UTC | #2

    Hi Andode,

    Can you give a little more context. Are you trying to setup a web hook? Is there a pre-defined integration that you are trying to get working.

    Thanks, John Carnell Architect, Manager - Developer Engagement


    andode | 2021-07-06 10:24:01 UTC | #3

    Hi John No this is not a web hook it is actually service provider credentials that allows Genesys to send outbound SMS through the Sinch messaging platform. I have seen that there are automatic configurations for other SMS providers by simply clicking them from a drop down list. Can we implement similar configuration for a Sinch option as well.

    Andre


    Jerome.Saint-Marc | 2021-07-07 09:24:59 UTC | #4

    Hello,

    "I have seen that there are automatic configurations for other SMS providers by simply clicking them from a drop down list" Where have you seen this for the Genesys Cloud platform? I am not aware of such possibility with 3rd party providers. Unless I missed something.

    Regards,


    system | 2021-08-07 09:25:01 UTC | #5

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 11352