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Speakers (customer, IVR, ACD, or agent) from transcripts

  • 1.  Speakers (customer, IVR, ACD, or agent) from transcripts

    Posted 06-05-2025 18:22

    Yoatl_Vargas | 2022-04-05 22:21:23 UTC | #1

    how could get the speakers (customer, IVR, ACD, or agent) from transcripts' JSON

    I'm getting the transcript through API

    /api/v2/speechandtextanalytics/conversations/{conversationId}/communications/{communicationId}/transcripturl

    This gives me a JSON with all transcripts. Into the transcription object, I have the phrases array, for each object of this array, there is a participantPurpose, however, it is only for internal o external side. so I don't know what kind of internal belongs text.

    The JSON also, includes the participants array, with a participantPurpose, in this case, IVR, Customer, acd and agent. is there a relationship between them to get a speaker? or how could get the speaker correctly?

    Thanks in advance

    system | 2022-05-06 22:22:07 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 14184



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