Naveen_Upadhyay | 2019-11-20 07:37:15 UTC | #1
Hi I am getting an error related to SSL error: MaxRetryError: HTTPSConnectionPool(host='login.mypurecloud.com', port=443): Max retries exceeded with url: /oauth/token (Caused by SSLError(SSLError(1, '[SSL: CERTIFICATEVERIFYFAILED] certificate verify failed (_ssl.c:719)'),))
can you please help on this?
I am trying to run the code available at the below link: https://developer.mypurecloud.de/api/tutorials/analytics-conversation-aggregate-query/?language=python&step=7
tim.smith | 2019-11-20 19:58:18 UTC | #2
This error comes from Python's internal code when it fails to verify the SSL cert. You will need to configure your python environment/app to handle certificates appropriately. Doing an online search for python CERTIFICATE_VERIFY_FAILED should yield a wealth of information about this issue with Python and how to fix it.
system | 2019-12-21 19:58:20 UTC | #3
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