John_McMillan | 2020-06-17 15:31:23 UTC | #1
I have a script which is triggered on call interactions, within that script I have a web page which is an external application. This application uses Oauth with the following settings: a. Grant Type: Token Explicit Grant b. Scopes: conversations:readonly, user-basic-info
We have enabled SSO and are now being prompted every time the script/web page are popped on interactions to log in, despite the application using Oauth to authenticate with PureCloud.
Has anyone seen this before? Any help/troubleshooting thoughts would be much appreciated.
Thanks, John
tim.smith | 2020-06-18 14:09:55 UTC | #2
I believe this is expected behavior because the Genesys Cloud login page cannot cache the credentials used for the 3rd party SSO provider, so it must prompt the user to authenticate each time. You may want to consider having your application cache the auth token so it doesn't need to be authorized every time, only when the cached auth token is expired.
system | 2020-07-19 14:09:59 UTC | #3
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