kphung | 2020-02-07 19:08:14 UTC | #1
What is the reason that the startAcwTime would get updated to a time that is after the call endTime ?
Example: call endTime: "2020-01-29T21:20:22.539Z"
startAcwTime: "2020-01-29T21:20:22.539Z", endAcwTime: "2020-01-29T21:22:52.698Z",
on next event received, it is updated to:
startAcwTime: "2020-01-29T21:22:52.726Z", endAcwTime: "2020-01-29T21:22:52.726Z",
tim.smith | 2020-02-10 22:36:11 UTC | #2
Was the call's end time also updated? I'd guess some event caused the segment to be updated. Since customer-specific data cannot be investigated via the forum, if you need an exact cause for the update, please open a case with PureCloud Care for further investigation.
kphung | 2020-02-11 15:21:41 UTC | #3
no, the endTime did not get updated
tim.smith | 2020-02-11 16:57:40 UTC | #4
Please open a case with PureCloud Care for further investigation.
system | 2020-03-13 16:59:03 UTC | #5
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