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Stops email flow with an infinite loop inside

  • 1.  Stops email flow with an infinite loop inside

    Posted 06-05-2025 19:12

    SergioRota | 2022-05-24 07:19:14 UTC | #1

    Hi Forum,

    I created an email flow with an infinite loop, to execute an action automatically every 10 minutes

    Now I have to stop this automatic action but despite disconnecting the interaction manually (via UI tool) and eliminating the flow I see that the action keeps executing every 10 min.

    Is there any way to stop the flow without contacting support?

    Thanks Sergio

    John_Carnell | 2022-05-31 19:15:21 UTC | #2

    Hi Serio,

    Sorry for the delay. I talked with the team lead for the automate group.

    1. They do not currently have a mechanism to allow a customer to stop a flow running in this fashion. I support ticket would need to be opened with our Care group.
    2. However, the flow will go into error after it's been running for the max execution time of 3 days or if it reaches the 10,000 action count limit. So it will not run forever.

    I would recommend you open a ticket in our ideas portal if you think this is something that should be added to our core forum post.

    Thanks, John Carnell Manager, Developer Engagement

    SergioRota | 2022-06-01 07:22:25 UTC | #3

    Thanks for your answer john, one question about that:

    do you mean that each flow stops after 3 days of execution? if I had a flow email that has a 3 day wait and then it does an action, will that action not be executed?

    John_Carnell | 2022-06-01 12:17:20 UTC | #4

    Hi Sergio,

    Each flow will stop after 3 days as it should be a hard kill on the process.

    Thanks, John Carnell Manager, Developer Engagement

    system | 2022-07-02 12:18:16 UTC | #5

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 14855



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