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Subscription topic for all interactions

  • 1.  Subscription topic for all interactions

    Posted 06-05-2025 18:22

    Adrian_Santamaria | 2022-05-23 13:44:38 UTC | #1

    Hello

    Currently, there is the v2.routing.queues.{id}.conversations to detect events in interactions. However, it only allows to monitor conversations that get to some queue, so my question is:

    Is there any way to get notifications in real time for all conversations, regardless of whether they get to a queue or not?

    Thank you!

    Eos_Rios | 2022-05-23 14:25:02 UTC | #2

    By user or by queue are the only options. I believe the only way to do "everything" is via an event bridge

    It ignores filtering

    1. In Topic Filtering , select the notification topics to send to EventBridge. Enter a list of notification topics that the partner event source must receive. Some examples include: v2.users.{id}.presence , v2.users.{id}.routingStatus , and so on. For a list of all available notification topics, see Available topics in the Genesys Cloud Developer Center.

    Note : Topics do not include parameters, and deliver information for the entire org. Choosing to receive v2.users.{id}.presence events does not require specifying a user ID, such as it does with the Notifications API. You receive all presence notifications for your org. Be careful about the number of notification topics that you select. For each selected topic, all matching events for your entire org are sent to AWS EventBridge to be routed to the target of your choice. Also, if you do not select any notification topics, then no events are sent.

    But I suspect even that will only catch events that get to a user or a queue unless the filter inclusivity also counts NULLs.

    Becky_Powell | 2022-05-23 15:14:02 UTC | #3

    Eos is correct - EventBridge is the best way to get conversation events. Please see the Analytics Detail Events for more information: https://developer.genesys.cloud/analyticsdatamanagement/analytics/detail/analytics-detail-events

    system | 2022-06-23 15:14:57 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 14838



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