Genesys Casual

Hello everyone, how are you?


We generally have many daily tasks. In some cases, user registration.

I created an application to close a list of interactions in a specific queue.

I want to know what can be automated. What have you already done to make the work easier?

Hello @Juliano De Paiva.

I've automated a lot of user management routines, like Group updates, Copilot user management, and agent queue updates. Sometimes I have to help the management team to update some users, and in the past, it took a lot of time; now I have some simple scripts to do this really fast.

Basically, everything can be automated in Genesys Cloud, and this is really amazing. I'm trying to build a personal library with some task automation to make life easier.