Summary
A change is being made to the response from the /api/v2/textbots/bots/search endpoint when the id query parameter is used.
Currently, for a valid bot flow ID, the endpoint returns three entities—one for each botType (GenesysBotFlow, GenesysDigitalBotFlow, and GenesysVoiceSurveyFlow)—even though only one botType is valid for that ID.
After this change, the endpoint will return only one entity, corresponding to the correct botType for the provided bot flow ID.
Effective Date
Tuesday, December 16, 2025
Details
The API previously returned bot flows with incorrect botTypes, which could lead customers to believe their bot existed under multiple types when only one was valid.
The endpoint will now provide accurate botType information and return a single, correct result for any given bot flow ID. This reduces confusion and ensures data accuracy for consumers of the API.
Impacted API
POST /api/v2/textbots/bots/search
Issue References
[CRO-7063]
Contacts
@Igor Pokrzywniak @Javed Bhayla Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.