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The callback scheduled time cannot be more than 2 hours into the future

  • 1.  The callback scheduled time cannot be more than 2 hours into the future

    Posted 06-05-2025 18:24

    ayusuf | 2022-10-27 00:42:23 UTC | #1

    Hi Folks! I'm trying to create a callback through the API /API/v2/conversations/callbacks and trying to create a callback with tomorrow's date but I got an error like this

    {

    • "message": "The callback scheduled time cannot be more than 2 hours into the future",*
    • "code": "callback.error.scheduled.time.too.far.in.future",*
    • "status": 400,*
    • "messageWithParams": "The callback scheduled time cannot be more than {time} into the future",*
    • "messageParams": {*
    • "time": "2 hours"*
    • },*
    • "contextId": "xxxxxx",*
    • "details": [],*
    • "errors": []*

    }

    do you guys ever found this? how I can create a callback for more than 2 hour Thanks in advance!

    Jerome.Saint-Marc | 2022-10-27 21:56:04 UTC | #2

    Hello,

    I assume it is because you are trying to create an Agent Owned Callback - i.e. with this inside the body:

    ... "routingData": { "queueId": "00000000-0000-0000-0000-000000000000", "scoredAgents": [ { "agent": { "id": "00000000-0000-0000-0000-000000000000" }, "score": 100 } ], "routingFlags": [ "AGENTOWNEDCALLBACK" ] } ...

    And that the Queue you are using for this callback request is set has its" Agents can schedule a callback in advance for" setting (Queue configuration - Callback tab) set to 2 hours (default). See Callback channels section on this page.

    You can increase this time in the Queue configuration - Callback time - Min 1h - Max 30 days.

    Regards,

    ayusuf | 2022-10-27 21:56:40 UTC | #3

    Jerome.Saint-Marc, post:2, topic:16920
    routingFlags

    Great, thanks! I've already tested it's working!

    system | 2022-11-27 21:56:51 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 16920



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