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  • 1.  The FCC's Proposed Rules for Offshore Call Centres

    Posted 04-14-2026 01:47


    Interesting read. Nothing has been passed yet but good to be aware of what's on the radar. Will impact BPOs for sure.

    The FCC Just Made Offshore Call Centers a Boardroom Problem

    New proposed rules on offshoring are forcing CX leaders to rethink data, compliance, and infrastructure – all at once

    https://www.cxtoday.com/contact-center/fcc-offshore-call-center-rules-cx-impact/


    #IndustryTopic
    #News

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    Chantelle Fraser
    Senior CX Advisory Consultant
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  • 2.  RE: The FCC's Proposed Rules for Offshore Call Centres

    Posted 17 days ago

    Thanks for sharing! good reminder to sign up for the newsletter!



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    Nadine Pinheiro
    CX Advisory Consultant
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    Original Message


  • 3.  RE: The FCC's Proposed Rules for Offshore Call Centres

    Posted 16 days ago

    Thanks for sharing 🤩



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    Monica Venancio
    Genesys - Employees
    monica.venancio@genesys.com
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    Original Message


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