Interesting read. Nothing has been passed yet but good to be aware of what's on the radar. Will impact BPOs for sure.
The FCC Just Made Offshore Call Centers a Boardroom Problem
New proposed rules on offshoring are forcing CX leaders to rethink data, compliance, and infrastructure – all at once
https://www.cxtoday.com/contact-center/fcc-offshore-call-center-rules-cx-impact/
#IndustryTopic#News------------------------------
Chantelle Fraser
Senior CX Advisory Consultant
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