yuezhong | 2020-05-24 23:43:50 UTC | #1

Hi All

Get active call conversations for the logged in user×

/api/v2/conversations/calls

the purpose of 'participant is customer (for the customer) while on the call.

/api/v2/analytics/conversations/details/query

the purpose of 'participant is external (for customer) while on the call.

once the customer hangs up the call, the agent is in wrap-up state, then the purpose of the participant is changed to 'customer'

is this work as designed?

tim.smith | 2020-05-26 22:20:50 UTC | #2

Further investigation into the specifics of that call would be required to determine if the values you're seeing in your situation are correct. Please open a case with Genesys Cloud Care to investigate the discrepancy in your data.

system | 2020-06-26 22:20:54 UTC | #3

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This post was migrated from the old Developer Forum.

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