David_Rector | 2018-09-17 12:44:56 UTC | #1
I was of the understanding that we could make 300 calls per minute to your API, but I see some as 30 per minute. Here is the headers from one such call - I'm not sure which it is as it is in a background process. Hopefully you can identify by the correlation-id?
Can you tell me why this limit is low? It's causing issues in our processing. Also, can you identify which API call it is?
{ "Connection":"keep-alive", "ININ-Correlation-Id":"81572c25-199c-401d-aea9-73a5c7840e8c", "inin-ratelimit-count":"32", "inin-ratelimit-allowed":"30", "inin-ratelimit-reset":"0", "Pragma":"no-cache", "X-Cache":"Error from cloudfront", "X-Amz-Cf-Id":"ADXCIVUOEOekXzR5TVMvErOA0TC8kJFHE1Z8BH-LrNMkYU9hkNT_3Q==", "Content-Length":"329", "Cache-Control":"no-cache, no-store, must-revalidate", "Content-Type":"application/json", "Date":"Mon, 17 Sep 2018 05:04:14 GMT", "Expires":"0", "Via":"1.1 558206a0d447192d28c1f88bb720a348.cloudfront.net (CloudFront)" }
KevinGlinski | 2018-09-17 12:51:18 UTC | #2
some resources have lower limits to protect the back end services. contactslists/export has a limit of 30. Are you exporting 30+ contact lists or doing 31 unrelated api calls and then #32 here was a request to export?
tim.smith | 2018-09-17 14:53:01 UTC | #3
This is expected behavior as there are more rate limiters than what is advertised in that header. See the documentation for more details: https://developer.mypurecloud.com/api/rest/rate_limits.html
system | 2018-10-18 14:56:51 UTC | #4
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