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  • 1.  Time to introduce myself!

    Posted 06-29-2026 08:35

    Hello all!

    I haven't done a proper introduction yet so...

    My name is Dimitris from Athens, Greece working as Technical Account manager for the past 11 years and as Genesys partner since '99....(lol now that i see it in written it is a lot... :) )

    More than happy to assist the community, share my knowledge and exchange ideas about customer experience and the evolution to Experience Orchestration!

    Dimitris



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    Dimitris Lysikatos
    Senior Technical Account Manager
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  • 2.  RE: Time to introduce myself!

    Posted 06-29-2026 08:59

    Hello, @Dimitris Lysikatos! 

    Welcome to the community! 

    Woah! Since 99! That's amazing! For sure, you have a lot to share with us!



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    Arthur Pereira Reinoldes
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  • 3.  RE: Time to introduce myself!

    Posted 06-29-2026 09:05

    Thank you Arthur!

    ...from the traditional PABX to SIP and then to cloud it was and is a fantastic journey...What i like the most is that we never get 'bored'!We always learning new technologies and we keep evolving trying to serve our customers better...❤️



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    Dimitris Lysikatos
    Senior Technical Account Manager
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    Original Message


  • 4.  RE: Time to introduce myself!

    Posted 06-30-2026 18:53

    Welcome to the community, Dimitris!

    What an incredible journey. I'm 32 years old and have been working with Genesys for 11 years, and I still learn something new almost every day. I can only imagine what it was like when you started back in '99, long before all the documentation, communities, AI assistants, and other resources we have today. It must have been a completely different experience.

    Looking forward to learning from your insights and experience!



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    Raphael Poliesi
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  • 5.  RE: Time to introduce myself!

    Posted 07-01-2026 19:56

    hi @Dimitris Lysikatos, welcome to the community!



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    Cesar Padilla
    INDRA COLOMBIA
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