AnNN2 | 2023-04-21 09:08:43 UTC | #1
Do we have any solution for the nudge message?
When the user doesn't type anything for a while, I want to show a nudge message like "Hi! You've been inactive for a while..."
Do we have any ways to do that?
Thanks
Angelo_Cicchitto | 2023-04-21 15:31:55 UTC | #2
Hi @AnNN2 we don't have any automatic "nudge", also considering End-User might be offline when the potential nudge is sent. We are planning to have push notifications for when an Agent sends an outbound message while End-User is offline (typically upon message delivery failure), which should help.
AnNN2 | 2023-04-25 08:07:18 UTC | #3
Hi @Angelo_Cicchitto,
Thanks for your answer. Can you send me the guideline for the push notifications?
Regards,
system | 2023-05-25 08:07:20 UTC | #4
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