jackyq | 2022-07-01 04:03:17 UTC | #1
Hello
Is there a way to setup the timeout for HTTP POST (postUtterance webhook) sending from Genesys Bot Connector to custom bot?
Observed in testing, the frontend received error message "Error Type: BotTimeout , Error Message: The bot session has failed."" under circumstance the custom bot didn't respond to postUtterance webhook in 10 seconds.
// response (botconnector -> front) { "type": "message", "class": "StructuredMessage", "code": 200, "body": { "text": "봇을 호출하는 동안에 에러가 발생했습니다. Error Type: BotTimeout , Error Message: The bot session has failed.", "direction": "Outbound", "id": "7f46b94979568de7a7bab2db501f587a", "channel": { "time": "2022-06-29T08:28:18.048Z", "type": "Private" }, "type": "Text", "metadata": {}, "originatingEntity": "Bot" } }
Trying to understand how long the timeout is set in Bot Connector and is it possible for GC user to update the settings?
Regards, Jacky
system | 2022-08-01 04:01:16 UTC | #2
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