matthew | 2020-07-07 15:17:11 UTC | #1
Hi, I've noticed the timezone parameter is now returning null in the response from
/api/v2/workforcemanagement/managementunits
In your wiki it says :
timeZone
The time zone for the management unit in standard Olson format. Moving to Business Unit.
But I can't find the timezone parameter in the business unit entity.
Can you let me know is this parameter now depreciated or where it can be found?
many thanks.
tim.smith | 2020-07-08 18:29:46 UTC | #2
I'm not aware of any announcement to change the behavior of this API. Please open a case with Genesys Cloud Care to report the unexpected change in behavior.
Langsford_Jay | 2020-07-09 14:13:45 UTC | #3
Time zone is on the business unit. We can look at backfilling this information on the management unit, but it isn't really valid post-BU since time zone for forecasting and scheduling is at business unit level.
You can use: https://developer.mypurecloud.com/api/rest/v2/workforcemanagement/#get-api-v2-workforcemanagement-businessunits--businessUnitId-
You can use the query parm to fetch that field specifically with the above GET...e.g., ?expand=settings.timeZone.
matthew | 2020-07-21 11:22:44 UTC | #4
Thanks for the update, I will check this out.
system | 2020-08-21 11:22:48 UTC | #5
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