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To retrieve conversation object and send it in DA

  • 1.  To retrieve conversation object and send it in DA

    Posted 06-05-2025 18:44

    Padmapriya_Rajendran | 2023-02-21 13:45:31 UTC | #1

    Hi , We have a requirement where the entire conversation object need to be passed in the request body while calling a Data Action from the Genesys Architect workflow. Is it possible to retain or store the entire object without flattening it?


    Jason_Mathison | 2023-03-01 02:33:46 UTC | #2

    Architect just released support for encryption, which includes support for a "json" data type. This new type would allow you to pass in a stringified version of the json as a string value to a data action. See if that gets you what you need.

    https://help.mypurecloud.com/releasenote/february-8-2023/

    --Jason


    system | 2023-04-01 02:34:21 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 18502