vikram | 2023-11-01 05:55:06 UTC | #1
We have certain functionalities which we're expecting to achieve for TPIN (a phone PIN generated for a mobile number) validation using GCX. Please let us know the possibility of the same.
- Can TPIN records be stored in Genesys Cloud (with hash encryption).
- Can TPIN validation, OTP generation be done at IVR level.
- Can we define TPIN rules in IVR - min 5 and max 8 digits, past TPINs shouldn’t be used, no consecutive numbers etc.
- Can IVR/Phone Banking channel be blocked after 3 attempts of wrong entry (same call or different calls)
If possible, can you please suggest on the process to do so.
John_Carnell | 2023-11-01 16:50:54 UTC | #2
Hi vikram,
This forum is mostly used to answer questions related to Genesys Cloud APIs and development tools. Many of the questions are solutioning related. I would encourage you to cross-post to this Genesys Cloud Knowledge Network or talk to your account manager about contacting Genesys Cloud professional services.
Thanks, John Carnell Director, Developer Engagement
system | 2023-12-02 16:51:24 UTC | #3
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